At Signet London, we are committed to ensuring the highest levels of security and privacy for our customers. When you entrust us with your bank card for upgrading to a full metal personalized card, rest assured, we take the responsibility very seriously. Here's how we ensure your information is safe, secure, and always in your control:
Verified and Secure Transactions
Our payment processor incorporates advanced fraud protection measures. It cross-verifies the customer's card, name, and address to prevent fraudulent transactions. This way, we ensure that the card sent to us is from the legitimate card owner.
Secure Shipment Process
We use tamper-proof and RFID secure packaging for both shipping to us and returning to the customer. If a package is tampered with, we will be able to identify it from the seal on our packaging. If such a situation arises, we promptly inform the customer, bear all costs, and restart the process.
Strict Access Control
Only authorized personnel have access to your credit card information. These individuals are rigorously trained on privacy and security best practices. They are required to follow strict procedures to handle your data and are held accountable for its confidentiality.
Our manufacturing machines are air-gapped, meaning they are completely isolated from unsecured networks. We also disable the USB and other external ports to prevent any unauthorized access. These machines are wiped monthly and use biometric logins for enhanced security. Furthermore, our Mac computers leverage Apple's latest silicon processors for superior data encryption, providing an additional layer of security.
Data Protection and Compliance
We never store any card information and have strict policies to enforce this. To ensure compliance, we are planning to introduce regular audits conducted by an independent third party. Our company is PCI compliant, meaning we adhere to the Payment Card Industry Data Security Standard. This involves a multifaceted security standard that includes requirements for security management, policies, procedures, network architecture, software design, and other critical protective measures.
Moreover, we are actively working towards achieving SOC 2, ISO 27001, and USDP certifications. These globally recognized standards reinforce our commitment to maintaining robust security controls and processes, ensuring the highest level of data security.
Privacy Laws and Regulations
In terms of legal compliance, we ensure adherence to GDPR and various state privacy laws such as California Consumer Privacy Act (CCPA), Connecticut Data Protection Act (CTDPA), Colorado Privacy Act (CPA), Utah Consumer Privacy Act (UCPA), and Virginia Consumer Data Protection Act (VCDPA). These regulations mandate strict user data protection measures that we are fully committed to upholding.
Third-party Security Audits
We are in the process of engaging third-party security firms to conduct regular audits and assessments of our security measures. These rigorous assessments will ensure that our data protection measures are always top-tier and up-to-date.
We are developing a robust incident response protocol to handle potential security breaches or data compromises. This plan will ensure quick and effective actions are taken to mitigate any risks and protect your data.
Card Transformation Process
During the card transformation process, we take utmost care to maintain the integrity of the magnetic strip and chip. Our custom-built tools have a 100% success rate, ensuring your card's full functionality is preserved during the upgrade process.
We understand that entrusting us with your credit card involves significant trust, and we want to reassure you that at Signet London your security is our utmost priority. We continuously strive to enhance our processes, technology, and measures to give you peace of mind when using our services.