Frequently Asked Questions

If you can't find the answer to your question below please email us at and we will be happy to help.

How it works

1. Place Your Order

Configure your card on our customizer. Once you place your order our expert designers will send you a final mockup for confirmation.

2. Send Us Your Card

Wait for your email confirmation with shipping/collection instructions to mail in your old card.

3. Sit Back, Relax

Your custom, luxurious card will be meticulously crafted same day and returned to you within 2 days.

The Obvious Questions

What happens when my card expires?

Your card will expire at the same time as the card you converted. Not to worry though as we do offer card care which provides unlimited free replacements for any reason. If you decide to not get card care we offer large discounts for repeat customers.

If you want to get the most out of your card we have a guide for each bank to extend your expiry date.

Will this work with my card?

Yes! We can covert all major banks cards from plastic to metal.

What actually is this?

Simply put, we convert your old plastic bank card into a fully customisable metal card.

How long does it take to get my card back?

We always process your card within 24 hours of receiving it and use an express shipping service to return your card to you. The average turnaround time worldwide is currently between 4-6 days.

What happens to my plastic card?

As default practise, we will return your plastic card to you, however it will not have an EMV chip as this will be transplanted into your new metal card. If you do not want your plastic card returned to you, you can request secure disposal of it at our facility.

Do I have to be rich to own one of these?

Not at all! Unlike premium cards provided by banks, there are no annual fees or requirements for you to have a luxury, metal card. The beauty of our company is anybody and everybody can purchase their very own sleek, Signet Card.


Where can I use my card?

Your card can be used anywhere your normal bank card would.

Will my card work at ATM machines?

Yes, our cards work perfectly in ATM machines.

Does tap to pay work?

Yes, but this is on selected chip types only right now. To confirm if your chip is compatible please reach out. Due to the full-metal design of our cards, tap to pay is only working on some chips, however we will be rolling our new contactless cards to all chips in the coming months. All customers who order now will be upgraded free of charge when contactless is released.

Are your cards durable?

Yes, our cards are extremely durable as they are made from high-quality stainless steel.

Do your cards scratch easily?

Our painted cards are extremely durable and scratch-resistant, overtime general wear and tear will show however this will not impact the overall look and feel of your card.

Our mirrored cards are more susceptible to visible scratching due to the finish so we advise treating mirrored cards with care to keep them looking good for longer.

What happens if my card expires?

Your metal card will expire at the same time as your original bank issued card. Once your bank sends you a new card, you will need to place another order to have another metal card made. If however, you purchase our 2 year Unlimited Warranty, we can provide you with a replacement free of charge within 2 years from the purchase date.

What happens if my card is lost or stolen?

You will need to contact your bank as you would if you lost your bank issued card. As stated above, If you purchase our 2 year Unlimited Warranty, you can replace your card for any reason as many times as you want within 2 years from the purchase date.

Creating Your Card

How does it work?

Once you place an order, you will be assigned a client manager who will take you through the order process. After confirming your design, we will send you an express shipping so you can send your card to our facility. We will then create your card and transfer your magnetic stripe data and chip from your old card within 24 hours and ship it back to you via our express shipping service.

What can I have on my custom card?

Anything you like! You can either choose from our template designs or you can upload your very own image. Please note, you are solely responsible for the content you upload and Signet London doesn’t assume liability for copyright and trademark infringement.

What type of metals do you offer?

Our most popular metal is coated stainless steel however we also offer brass and 24 karat gold-plated stainless steel. If you have a specific metal request please reach out to our design team at and we can help you design the perfect card.

How long does the process take?

Once we receive your card it will be processed and shipped out within 24 hours using express shipping to your desired address.

Where does the card number go?

You can choose to either have your card number on the front or the back OR you can go completely stealth and have no card number. (If you would like this, please request this in your order notes or contact us at

What card information may be customised?

Our customiser allows for most customisations, however if you wish to customise your card further please contact our team at and we will work with you to make the perfect card.

How do you transfer the chip?

Unlike other card customization businesses that utilize a heat gun for EMV chip removal, our method employs a specially adapted machine, similar to those used by original card manufacturers. It applies a concentrated blend of suction and heat through a block for precise chip removal, effectively reversing the initial card manufacturing process.

This innovative approach has enhanced our transfer process to a perfect 100% success rate, ensuring both the EMV chip and the card remain intact. Moreover, we customize specific EMV chips for flawless compatibility with metal cards.

The adhesive we use is a specialized polymer, engineered to provide flexibility to the card and EMV chip, thus avoiding unnecessary chip strain. This is a crucial advantage as standard adhesives like cyanoacrylate, ethyl-2-cyanoacrylate (super glue), and other epoxy adhesives, can jeopardize the chip's integrity due to their inflexibility and may even lead to chip dislodgement when their bonds fracture.

Our use of bespoke machines to apply this adhesive before reinserting the chip ensures a factory-standard finish to each card. These machines, originally intended for bank card manufacturers, help us maintain superior quality control.

What's more, this advancement facilitates automation of the entire process, eliminating the possibility of human error and improving the overall finish. Furthermore, it allows us to promptly fulfill bulk card orders, thus significantly enhancing our production efficiency without compromising on quality.


Where are you located?

We have offices in both the USA and the UK, with our main headquarters situated in London. We're expanding with new facilities in North America, Europe, the United Arab Emirates, and Australia throughout 2023.

Where do you ship?

Worldwide! There’s no restrictions on where we can ship however shipping times can vary depending on where you’re located in relation to our manufacturing facilities.

How much does shipping cost?

We offer complementary express shipping for all customers internationally.

What card information may be customised?

Our customiser allows for most customisations, however if you wish to customise your card further please contact our team at and we will work with you to make the perfect card.

Financial Safety

Your financial safety is our priority


Secure Door to Door Pickup & Delivery.
We use unbranded discreet tamper-proof packaging, we collect and ship fully tracked straight to your door.
4-6 day total turn around on all orders.


Cards are shipped back to you within 24 hours of receiving.
Cards are manufactured at a secure location separate from our head office. To maintain security throughout, cards are transported from our secure mailbox in a discreet, fire-resistant security box.

Card Data

We never store customer card data. We are fully PCI compliant and all manufacturing machines are encrypted, isolated from the internet and updated regularly.