2 Year Unlimited Warranty

Get peace of mind with our 2-Year Unlimited Warranty. If you face any covered issues within 2 years of your purchase, we'll replace your card free of charge!

Our 2 Year Unlimited Warranty applies to the following:

  • Loss or Theft.
  • Expiration of your card.
  • Your bank issues you with a replacement card.
  • "Accidental Damage" which is defined as sudden and unexpected damage to your property that affects the functionality of your card. 
  • Manufacturing defects from workmanship that affect the duration of your card's practical lifetime.

 

Our 2 Year Unlimited Warranty does not apply to the following:

  • "Cosmetic Damage" which is defined as scratches, dents, scuffs, colour changes, normal wear and tear, or any other changes in the appearance of the product that does not impair the functionality of your card.

 

Gold and Rose Gold cards

Due to the mirrored finish of the Gold cards, they are prone to visible scratches and scuffs. Because of this, we advise users take care with these cards.


Warranty Terms & Conditions:

  • Single Card Coverage: Each warranty purchase is specific to one card, covering only the original card in the order. For additional cards, you'll need to purchase an additional warranty.
  • Design Limitation: Customer who purchase the warranty are eligible for unlimited replacement cards, however the design of the card cannot be changed. If the customer wishes to change the design they will have to work with a designer at the current pricing.
  • Shipping: We bear the shipping charges for the first replacement. For any subsequent replacements, customers will be responsible for shipping costs, which will be offered at a discounted rate.
  • Non-Refundable: Please note that once purchased, the 2 Year Unlimited Warranty is non-refundable.

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    Missed Purchasing the Warranty?

    If you forget to add the 2 Year Unlimited Warranty to your card order, don't worry! You can purchase the warranty separately within 30 days of your original order, and it will apply to your card.

    If more than 30 days have passed since you placed your original order, unfortunately, the 2 Year Unlimited Warranty can no longer be applied to your card. If you purchase the warranty separately after this period, we will process a full refund for the warranty purchase. 

    Contact & Support:

    For warranty inquiries or claims, drop us an email at support@signetlondon.com.

    Last updated: May 29th, 2023